When you login to the App and you have some agents and monitoring sessions configured, you will see a Network Status Chord Diagram. This diagram will show you all the Agent and the Session status. Located outbound of the circle (called the nodes), you have the agent with their status color (Learn more on Agent Status). Inside the circle (called the arcs), you have the sessions with their status color (Learn more in Session Status).

In this example, you can easily see that Agent "Maison Michel" is in trouble because all it's sessions are Red which either indicates high packet loss or completely down. In fact, it's completely down in this case. Also, the Agent "Maison Yves" is having some packet loss issues as we see Yellow sessions.

If you click on an agent, you will be able to select it and highlight only its sessions.

If you have any suggestions to improve this diagram, let us know with the Chat button at the bottom right on this page.

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