Obkio Billing System

This article describes how the billing is done at Obkio and how changes to the services are applied to the next invoices. Other sub-articles are available to get deeper information about:

• Payment Methods
• Subscription Plan

The default monthly billing cycle starts as soon as the Organization Subscription Plan is changed to a Paid Plan (i.e. any plans except Free or Trial). All the invoices will cover a full month starting on that date. For example, if an organization subscribes to the Premium Plan on January 15th, the first invoice will cover services from January 15th to February 14th. All the upcoming invoices will be sent on the 15th of each month.

The Billing Address can be updated in the App as shown in the screen capture below:

Invoices are sent by email to the billing email address configured in the App (Menu -> Company Name -> Billing) or to the administrator of the organization if no billing email address has been entered. Also, the full PDF invoice is always available in the App (Menu -> Company Name -> Payment). At this time, it is not possible to send the invoice to multiple email addresses.

During the month, changes to the services can be made and they will be prorated on the next invoice. So if a monitoring agent is added in the middle of the billing period, a charge for half a month will be added to the next invoice to cover the current period. This also applies if an agent is removed during a billing period, in which case a credit is added to the next invoice.

If the total amount of the changes during a billing cycle exceeds the credit limit, or if the number of changes is over 75, an invoice will be sent during the billing cycle.

The first time you select your Plan, the App will ask if you want to be billed in CAD or USD. Once you subscribe to a plan, it is no longer possible to change the billing currency.