Simple Explanation

At the beginning of each month, we invoice our customers in advance for the upcoming month. Changes in your plan, the number of agents and the number of users can all affect your invoiced price. If need be, we will charge the additional fees at the beginning of the next month only for the period following your changes.

Example:

On February 1st, a customer signed up for a Basic Plan (29$/agent), with 2 agents.
On February 15th, the customer orders 2 more agents.

Here are the first invoices:

February 1st (58$):

  • Advanced Monthly Fee: 58$ (2 agents)

March 1st (145$):

  • Advanced Monthly Fee: 116$ (4 agents)
  • Incremental usage fee: 29$

Detailed Explanation

At the beginning of each month, we invoice our customers in advance for the upcoming month based on the number of configured Agents and Users (Advanced Monthly Fee). In addition to this fee, we charge for the Agents and Users added during the previous month or any changes affecting billing (Incremental Usage Fee) with our Fair, Simple and Painless billing algorithm.
  

Fair, Simple and Painless

The Advanced Monthly Fee charged at the beginning of the month is the anticipated charge for the month if nothing changes. However, there are many factors that can affect the actual billing such as adding agents, adding users or changing plans.

We meter the number of Agents and Users hourly. At the end of the month, we can calculate precisely the Monthly Usage Fee

If the Monthly Usage Fee is higher than the Advanced Monthly Fee charged at the beginning of the month, we charge the difference as the Incremental Usage Fee. This is as simple as that.

This way, our customers can make unlimited changes to their account configuration without being penalized. If you delete an agent and add another one, you don't pay for both agents, only for what you use per hour.

We do not refund in case of service cancellation, plan changes, service usage changes or if the Monthly Usage Fee is lower than the Advanced Monthly Fee except when required by law.

 

Frequently Asked Questions

Do you offer Annual billing?

Yes we do. Contact us if you are interested.

Do you offer only per-hour usage-based billing?

There is no one-size-fits-all solution when we deal with billing. If monthly payment in advance is not suitable for you, contact us and we will see if usage-based only billing makes more sense. However, the per-hour pricing is higher than the prorated per-month pricing.

Is my credit card information secure? 

Yes. We use a third party (Stripe) to process all credit card payments. We does not have access to your credit card number at any point. For more information about the strict security measures that Stripe uses, please see the Stripe Security Page.
 

 

Example - Monthly Billing

On March 10th, a customer signed up for a Basic Plan (Agent at 29 $US, 2 Users included, Additional Users at 19 $US). Let's go through a few configuration changes and the corresponding invoices.

  • March 10th: Add 2 users and 10 agents
  • April 3rd: Add a 3rd user and 5 more agents (Total 3 users, 15 agents)
  • April 18th: Delete 3 agents (Total 3 users, 12 agents)
  • May 15th: Delete 1 user, Add 10 more agents (Total 2 users, 22 agents)

For the first four months, the invoices would be (considering the first 2 users are free and that all changes are done at midnight to simplify proration):

Invoice on April 1st (486.45$)

  • Advanced Monthly Fee for April: 10x 29$ (290$)
  • Incremental Usage Fee: Mar 10th to 31st: 10x 29$ prorated 21 days (196.45$)

Invoice on May 1st (485.26$)

  • Advanced Monthly Fee for May: 12x 29$ + 1x 19$ (367$) 
  • Incremental Usage Fee: Apr 3rd to 30th 1x 19$ prorated 28 days (17.73$) + Apr 3rd to 18th 5x 29$ prorated 16 days (77.33$) + Apr 19th to 30th 2x 29$ prorated 12 days (23.20$)

Invoice on June 1st (786.61$)

  • Advanced Monthly Fee for June: 22x 29$ (638$) 
  • Incremental Usage Fee: May 15th to 31st 10x 29$ - 1x 19$ prorated 17 days (148.61$)

Invoice on July 1st (638$)

  • Advanced Monthly Fee for June: 22x 29$ (638$) 
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